Introduction
Andromeda Information Technology Company (website address: https://androomeda.com ) values your business and trust. We are a company based in Saudi Arabia, We create products to enhance your website experience. Please read this privacy policy, and provide consent on both documents in order to obtain permission to use our services.
Data collection
Data storage location
We are a Saudi Arabia based company and operate web servers hosted in Germany. Our hosting service Godaddy adheres to the EU-US “Privacy Shield”, This ensures that your data is stored securely and in compliance with the General Data Protection Regulation (GDPR).
Registration data
If you register on our website, We store your chosen username, your email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except for changing your user name). Website administrators can also see and edit this information.
Data support
If you register on our website and have a valid support account, You can submit support tickets for assistance. Support forms are sent to Trengo’s third-party ticketing system. Only data explicitly provided by you is transmitted, You are asked for consent, Every time you want to create a new support ticket. Tringo adheres to the EU-US “Privacy Shield”.
Comments
When you leave comments on the website, We collect the data shown in the feedback form, As well as the IP address and browser user agent string to help detect spam.
Google Analytics
We use Google Analytics on our site to anonymously report site usage. So , No personal data is stored. If you would like to opt out of Google Analytics monitoring your behavior on our website, Please follow: Google Analytics Opt-out.
Cases of use of personal data
We use your personal information in the following circumstances:
Verify/identify the user while using the website;
Providing technical assistance;
Send updates to our users with important information to report news/changes;
Verify account activity to prevent fraudulent transactions and ensure security
on the personal information of our customers;
Customize the website to make your experience more personal and engaging;
Ensure overall performance and administrative functions run smoothly.1
Embedded content
Pages on this site may include embedded content, Such as YouTube videos, For example. Embedded content from other websites behaves in the exact same way as if you have visited the other website.
These websites may collect data about you, Cookies are used, And include additional third-party tracking, and monitor your interaction with this embedded content, Including tracking your interaction with embedded content if you have an account and are logged in to that site. Below you can find a list of the services we use:
The Facebook Page plugin is used to display our Facebook timeline on our website. Facebook has its own cookies and privacy policies over which we do not control. There is no installation of cookies from Facebook and your IP is not sent to the Facebook server until you agree to it. See their privacy policy here: : Facebook privacy policy .
We use the Twitter API to display the timeline of our Tweets on our website. Twitter has its own cookie and privacy policies, which we do not control. Your IP address is not sent to the Twitter server until you approve it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use embedded YouTube videos on our site. YouTube has its own cookie and privacy policies, which we do not control. There is no installation of cookies from YouTube and your IP address is not sent to the YouTube server until you consent. See their privacy policy here: YouTube Privacy Policy .
Cookies
This site uses cookies – small text files placed on your device to help the site provide a better user experience. in general , Cookies are used to retain user preferences, and store information for things like shopping carts, and provide anonymized tracking data to third-party applications such as Google Analytics. Cookies are generally there to improve your browsing experience. However , You may prefer to disable cookies on this and other websites. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.
Who has access to your data
If you are not a registered customer of our website, There is no personal information that we can hold or display about you. If you are a customer and have a registered account, Your personal information can be accessed by:
- Our system administrators.
- Technical support administrators (in order to provide support) to obtain information about and access customer accounts.
How long do we keep your data?
When you submit a support ticket or comment, Their metadata is retained until you tell us to remove them. We use this data so that we can recognize you and approve your comments automatically instead of moderating them.
If you register on our website, We also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except for changing your user name). Website administrators can also see and edit this information.
Security measures
We use SSL/HTTPS throughout our site. This encrypts the user’s communications with the servers so that personal information is not captured/hijacked by third parties without permission.
In the event of a data breach, System administrators will immediately take all necessary steps to ensure the integrity of the system, They will contact affected users and attempt to reset passwords if necessary.
Your data rights
If you have a registered account on this site or have left comments, You may request an exported file of the personal data we hold, Including any additional data you have provided to us.
You can also ask us to erase any personal data we have stored. This does not include any data that we are obligated to keep for administrative, legal or security purposes. Briefly , We cannot erase data that is vital to you being an active customer (i.e. basic account information such as email address).
If you want to clear all your data, We will no longer be able to provide you with any support or other services related to the product.